30-day money-back guarantee
If the mitt is not right for you, email us within 30 days of delivery and we will arrange a refund or replacement. You do not need a special reason, and you can try the mitt before deciding.
How to start a return
- Email hello@puravetta.com with your order number.
- Tell us whether you want a refund or a replacement.
- We reply with the return address and instructions within 1 business day.
Wait for our instructions before sending anything back, and pack the mitt securely to protect it in transit.
Return shipping
You pay return postage for a change-of-mind return. We cover return postage for damaged, defective, or incorrect items. Original delivery charges are not refunded for change-of-mind returns unless applicable law requires it. This policy does not limit your statutory consumer rights.
Refund timing
Once we receive the return (or approve a no-return refund), refunds typically post to your original payment method within 5–10 business days.
Damaged or defective
If an item arrives damaged or fails early, contact us with photos. We replace or refund — no runaround.
Company details
Still have a question?
Email hello@puravetta.com and a human replies within 1 business day.