30-day money-back guarantee
If the mitt is not right for you, email us within 30 days of delivery and we will arrange a refund or replacement. You do not need a special reason.
How to start a return
- Email support@puravetta.com with your order number.
- Tell us whether you want a refund or a replacement.
- We reply with return instructions within 1 business day.
Refund timing
Once we receive the return (or approve a no-return refund), refunds typically post to your original payment method within 5–10 business days.
Damaged or defective
If an item arrives damaged or fails early, contact us with photos. We replace or refund — no runaround.
Still have a question?
Email support@puravetta.com and a human replies within 1 business day.